T&C and Privacy
By placing your items with UrbanDash, you agree to the following terms and conditions:
Minimum Order Size
There is no minimum order size for dry cleaning. If a wash & fold order minimum level of 15 pounds is not reached, UrbanDash will apply a charge for the minimum order amount.
Taking care of your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls.
We provide our best effort to protect and prevent the loss of any items. If any item is lost Urbandash does not hold any responsibility to cover the damages or any liability for the lost item.
UrbanDash shall not take responsibility for any loose items lost when submitted in a UrbanDash bag, such as watches, jewelry, or cuff links. We request that customers remove these items and empty pockets prior to leaving items with us as we cannot be held responsible for damage to your garments from items left in pockets.
UrbanDash reserves the right to keep records of your garments and retain, store, display or reproduce such records which may include images or photographs, and associate such records with your name or other profile information for commercially reasonable periods for archival, inventory purposes, quality control, loss prevention, and or data collection.
Service days and turnaround time vary by location. UrbanDash will make its best reasonable effort to return clothes within 48 to 72 hours of drop-off; however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.
In any discrepancy between printed and online pricing, the online posted pricing will be applied.
Discounts, Special Pricing & Coupons
Discounts, special pricing and coupons are not combinable. Only one will be applied per order unless specifically stated in writing by UrbanDash. If two are available and not combinable, the greater percentage discount listed of the two will be applied to the order.
Children Under the Age of 13
The Company cares about the safety of children. Because the Service is not directed toward kids, children under 13 are not allowed to register with or use the Service. We do not knowingly collect personal information from anyone under the age of 13. If we discover that we have collected personal information from a child under 13, we will delete that information immediately.
Information We Collect
Upon registration with the Service (either as a consumer, partner or driver), a user profile may be developed to further customize the user’s experience. The current required data fields are:
- Image of the user
- Mobile Number
- Address (for pick-up and delivery)
- Zip Code
- Credit Card Number
- Expiration date & Security Code
In addition, tracking information may be collected as you navigate through our website (the “Website”) or use the Service, including, but not limited to geographic areas.
We may also collect device type and unique identifier when you use our mobile application, we use this information for the sole purpose of providing you with the most up to date application and features. You may also choose to upload a photo while using the site or application, if you wish to do so this may be viewable by the drivers who are picking up or delivering your clothes so that they are able to verify your identity. You may remove it or update it at anytime by logging into your account. If you use our services through your mobile device, we may track your geo-location information so that you are able to view when our drivers are close to your location, set your pick up location if you are at a different address then you have saved in your account, and allow our drivers to find the location you wish your clothes to be picked up from. We will not share this information with third parties for any purpose and will only use this information for the sole purpose of fulfilling your request. You may at any time no longer allow our application to use your location by turning this off at the device level.
We may also collect information on the clothes you are giving us for cleaning, including type, service requested, brand, color, and size. In addition, we may take photos of the clothes that you give us for cleaning. Our primary goal in collecting information is to provide you with an enhanced experience when using the Service.
If you wish to apply for a job on our site we may collect personal information such as your name, email address, phone number and additional information such as resume, gender, and your ethnicity. We use the information collected within this area of the site to determine your qualifications for the position in which you have applied and to contact you to set up an interview.
To help us serve your needs better, we may use “cookies” to store and sometimes track user information. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies can be disabled or controlled by setting a preference within your web browser.
How We Use Your Information
Our primary goal in collecting information is to provide you with an enhanced experience when using the Service. We use this information to closely monitor which features of the Service are used most, to allow you to view your order history, store your credit card information on a secure page, view any promotions we may currently be running, rate delivery personnel, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources, we use the mobile information collected so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases marketing purposes. We use the credit card information you provide us to bill you for services.
The Company may use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Website. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the personally identifiable information you provide us, we will send you a welcoming email and SMS message which we may use to verify your username, password, and mobile phone number. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, telephone, or SMS, in accordance with your wishes.
Our Disclosure of Your Information
The Company may share aggregated information that includes non-identifying information and log data with third parties for industry analysis, demographic profiling and to deliver targeted advertising about other products and services.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to process payment, provide customer support, provide geo-location information to our drivers, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analyzing how our Website and Service are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may also provide personal information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, opt out of receiving such communications by contacting those third parties directly.
The Company cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of the Company or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.
If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Access to Personal Information
If your personal information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or amend it by emailing us at email@example.com We will respond to your access request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The personally identifiable and geo-location information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information (credit card number and geo-location information). However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.